Outstanding service department from start till finish. Great attitudes and down south friendliness. Did exactly what they said they would do and with pride in there service.
Luke Shoaf, my service coordinator was very responsive, courtesy and respectful...we love Rusty Wallis and will ONLY use them for our VW's!!
Always treated kindly. I like Being kept informed of progress by text. Appreciate transportation as needed.
Engine light came on. Went to dealership for service. Need new gas cap, and a general inspection just for coming in. I mentioned to Cameron, my service advisor, I received an air bag recall, but I thought I would schedule another appointment when I picked up my car tomorrow. I was surprised to find the recall was completed when I arrived the next morning. Thanks Rusty Wallis.
I have been using this dealership for 3 years and the staff are always friendly, helpful, thorough and timely in their service. I especially appreciate the level of communication during times of routine service.
Amazing Team in the service department, Luke got my tiguan in on a Saturday with a broke timing cover and whole lot of other things, got it fixed and we were on our way home(1500 miles away).
It's great experience people friendly and no long wait will be back for next service
The service rep was very knowledgeable and kept me informed on all the problems that occurred.
Robert was great always get anxious in taking car in Robert made it easy to accomplish
I had a great experience with my purchase. After calling to verify availability of the vehicle I wanted. I scheduled an appointment and was greeted right away when I arrived. The vehicle was brought up, I did a walk around and then drove it. We agreed on pricing and my trade in, it was late in the day so I had to wait for a couple other buyers that had been there before me to sign documents. Very easy and pleasant.
Yes. Robert is awesome as always. Never fails to deliver, he's great help, great customer service and I highly appreciate that. Thank you. Do miss Rachel as well. She was awesome too.
Rachel and Luke are the reason I keep coming back to Rusty Wallis VW. They treat me like family. They are always true to their word. That is huge!! Thank you for always making my experience a great one!!
We had a very pleasant experience with Rusty Wallace Volkswagen dealership service department in Garland, Tx
Very friendly staff and fast service! Comfy waiting room. I like the report they provide indicating status of the different systems/areas on the car.
Friendly service staff.A-OK dealership. I will be a repeat customer in the future.
Travis was a fantastic salesman. I would not have wanted to buy my first car from anyone else.
Friendly and Amazingly fast service ! My appointment was at 11:30 I left around 12:30 , I was genuinely shocked. I also live less than 2 miles from another Volkswagen Dealership, I made a great choice in my opinion.
Great service. Arrived 7am out by 8:30. Replaced door buzzer. Going off every time at 9 mph. Peace and quite! Thanks Rusty Wallis VW dealer in Dallas, TX.
Best auto buying experience ever. It was smooth and easy. Great people to work with.
Great experience! The service advisor kept me updated on the repairs and the courtesy shulttle driver were polite and on time. Great experience!
They make the car buying process smooth and easy, from our salesman Deiver, to the sales manager Hector, along with our finance manager Jason. The entire transaction was quick and easy. If your looking to by a New VW in the DFW area, I would highly recommend this team at Rusty Wallis Volkswagen. Rusty Wallis has earned our respect and our future business. Definitely worth the time to give them a call.
Good personal service. Friendly personnel. Better phone system needed. One-button dial-by-name routing. Direct phone extensions (direct numbers).
On my Tywan car service repair excelent service & comunication explain very details on every parts
Rusty Wallis dealership is a very customer oriented dealership. The service reps keep you posted with progress reports on the work being done, as well as, sending a mechanics video of an overall inspection with plenty of time for making future scheduling plans for recommended replacement or repair that may be needed.
Excellent customer service! The work done on my car took care of all issues. Overall a great experience!
NO ISSUES what so ever, everyone was super nice! Robert Hill is one if the best service advisors I have dealt with. Top notch customer service!!! Very happy!
Riley Pells was helpful, friendly, professional, & Thorough. He took the time to explain everything, gave us status updates, & we felt like we were in good hands.
Prompt, friendly service with post-purchase follow-up call to make sure all was good. Stoney was terrific!
Excellent service, very helpful guest and friendly . Best part was my warranty cover the total cos
Great place to buy cars and very honest people.Best auto dealer in the metroplex
Riley Pells went above and beyond on friendly and timely service of my beetle!! explained everything from start to finish!! highly recommend rusty wallis and riley pells!!
The dealership was good and the salesman Billy was very helpful in the process. We didn’t want to go back and forth on the price and we didn’t have to the process quick.
Josh was a great salesman and met Mr Wallis, very professional and to the point. Great experience for me as I dislike the back and forth when buying a vehicle. GREAT EXPERIENCE
Staff was nice. My sales guy Kenny was awesome. I wasn't feeling too good and wasn't very engaging and he found ways to make me laugh.
Overall the easiest and best car buying experience We have had in the last 30 years! I highly recommend Rusty Wallis Volkswagen!
Excellent service provided by Ryley our service technician! And He kept us posted the whole time
I've brought my VW Golf TDI to Rusty Wallis WV since 2019. I've found the service and parts departments to be excellent. They are very transparent with pricing for parts and service. The service advisors take the time to listen to my concerns, inform me if the mechanics find anything unusual during their inspections, let me know what the repair options are with the corresponding prices. While my car is in for maintenance, I love receiving a link to a video with the mechanic's walkthrough of my car's inspection.
The service department is top notch and your repairs and service are explained well before starting the job. Pricing is reasonable and you know your VW will be treated well by their mechanics.
Outstanding service, Reliable and courteous staffs, friendly, speak well etc. I like the atmosphere there and most of all I am happy.
The entire team made the purchase of my Tiguan SE R Line smooth, simple and easy!
Great response to customers needs. Respect and courtesy. Very informative, lots of SMILES, which I love. They stick to the time given for the job to be completed.. finally, I enjoy every one that I come in contact with. Great people. WRJohnson.
Thank you Stoney for your help in helping me trade in my Tiguan for an Atlas. This was the quickest, smooth car buying process I have ever done. Thank you for listening to my wants and needs and helping me.
Josh and Edward were great. The experience was comfortable, staff professional and we left feeling content.
I'm so glad I've moved so close to the Rusty Wallace dealership. After this experience, I am confident that I've found the right dealership for me. I was very well taken care of from the time that I called, to the time of pick-up. I appreciate the consistent communication and especially the video update. Thank you!
The video from Brock showing the service he was providing was great and as always Ryley's customer service was top tier and kept us well informed! 👏 Well done!
Super, great wonderful people . The gentleman made our day with his smile and attitude. Thanks
Billy was the absolute best! He made the process so quick & simple! He made me feel like family! We will for sure be coming back to buy cars from Billy!
I’ve used this dealer a number of times for service and they are consistently accommodating, professional, courteous, and attentive to my requests. I continue to think they are a value who treats their customers with respect.
I have always had a great experience. Very quick service and very friendly people too
The service staff at Rusty Wallis VW is first rate. It took approx 14 months to get the parts needed to complete the repairs on my vehicle, my service rep Rachel kept me updated during the entire time. When l brought my vehicle in for the repairs Rachel was there to greet me and the service staff completed the work in a fairly timely manner considering the work load. Rachel was genuinely happy that the repairs were finally completed.
Luke was great to work with. Was from out of town and they made me feel like a priority. Like was super helpful!
Great customer service ! Made by experience so easy and answered all questions I had as well as getting information on upcoming services I may need
Have been using Rusty Wallis Volkswagen since 2005. They are very professional, very courteous and very pleasant people to deal with.. the waiting room is comfortable and always clean... they are the best... Ted Jacobs was very nice and courteous... very pleasant... They all are there
Always great and honest service! They always complete the work in a timely fashion. Highly recommend !!
Great service! Great staff!! Luke and Ryley were awesome! I have 2 VW and wouldn’t go anywhere else for service!!
I recently purchased my wife a new Tiguan at Rusty Wallis VW in Garland. I'd have to say it was the best new car purchase experience of my life. Not only was I treated first class but I got an amazing deal the car. My salesman Nick also delivered the car to my wife's office as a special surprise for her which just put the whole experience over the top. THANK-YOU RUSTY WALLIS!
Very prompt when I pulled up and told them why I was there very helpful and professional. Excellent service.
I bought my car at Rusty Wallis. Always take it there to be serviced. My service rep. was honest!! So appreciated. He really knows the VW brand. Thank you!
Review details of future repair in detail with cost very helpful and great staff will return
I love my first experience dealing with Rusty Wallis service department, I love the fact that they will send you a text of what they are doing to your vehicle.
Fast service and trustworthy, I've used them for my VW needs for about 12 years now.
Rusty Wallis is the best dealer that I have had the pleasure of working with. They always treat me special and today was no different. Rachel called me back immediately and got me scheduled to come in within the hour and Ryley showed me the issues with my car and kept me posted with messages and in person. Thanks Rusty Wallis and staff. You are the best. I know you will keep up the good work.
The service very fast and the people nice and respect the guaranty’s in my car
RW VW is a really great buying experience. This latest car is our fourth or fifth car from RW VW and we've always been treated with the utmost of courtesy and customer service. RW VW feels like extended family to us! Jeff Wallis and the entire team do a great job. I enthusiastically recommend them to anyone who wants an excellent new car experience.
The team at Rusty Wallis VW provides a level of service that is not met by others. Will definitely be back!
Our service advisor was very helpful and attentive to our needs . Vehicle was repaired in a timely manner.
Cameron, met me quickly and with a smile. I was registered and shown the waiting room. When my car was finished, he explained what was done and walked me to the cashier. I signed the paperwork and given a copy. Overall, a very pleasant experience.
To Rusty Wallis. What ever you do ... do not let Rachel or Luke leave your company !!! I am sure you have other just as great folks working for you but i am in contact with Luke and Rachel most of the time and they are a very very large tangible and intangible assets to your dealership. Customer help and guidance is always at the front of what they do for your dealership and customer's!!! They know their positions very well and implement that knowledge, expertise, and customer caring everyday!! You have a great team!! Its special that you have ...
Made my first VW purchase a smooth and easy one! From the sales manager on the phone to my sales person to the finance manager- easy and absolutely painless. I had a weird question on the display which was kindly answered by service dept on the phone (I felt silly but he was very thorough is explaining my display screen.
Amazing customer service! They are welcoming, friendly, and never disappoint. Highly recommend Rusty Wallis Volkswagen! Amazing customer service! Every employee was friendly and welcoming. Our service advisor, Luke Shoaf, did an amazing job communicating with us per usual (so glad he is back!). We found our future sales consultant, Stoney Lingo, he was patient, made us feel comfortable, and helped us understand everything. Our shuttle driver ( I did not get his name) was amazing, made us feel comfortable, and talked to us the whole way. Our technician, Brock P, did a great job explaining our vehicle condition through the video (...
The salesman an Manager we’re very professional an did everything to make us happy!
Robert the Service Advisor was great and informative. I felt he went the extra mile updating me 3 times while my vehicle was in for service, all around great experience!
I want to compliment Josh in Sales for his help in showing me new Jetta models. He communicated well and in a timely manner. He's knowledgeable about the safety and different level features of the Jetta models. Very personable and listens to any question you may have about the car and the purchasing process.
Customer obsessed and very easy process. Sales person was very knowledgeable and helped with entire process.
Your employees are very knowledgeable and friendly . I always take my car at Rusty Ra
Nothing but a top-flight experience here. It’s what keeps us coming back. Rachel leads a very good group of Service Writers who are fair and accurate
I have been coming there for years, and this visit was by far the best, and it started from the time I pulled into the service center. Ryley was pleasant, courteous, and made a wonderful, great first impression.
Great experience, Marcel was awesome! Friendly and informative, very easy to work with! The entire process took half the time of previous car purchases elsewhere.
Had to go do an update on the Tire Pressure monitoring system on my 2019 Jetta. They are all very nice people working there and very helpful and they take good care of my car every time I am there. The waiting room is always clean and comfortable... Best car dealer/service dept. I've been using them since year 2000
Friendly staffs, easy process. Very happy with my purchase, great price and service! Stoney is great
This dealer has a nice, professional services team who took care customers well. They listen to customers’ needs and get the jobs done in timely manner.
Rusty Wallace never disappoints staff is amazing. Everyone is always on point. Very knowledgeable to.
I have had two significant repairs done here, and so far so good. I've also enjoyed working with these people.
I highly recommend Rusty Wallis VW Dealership. You will get excellent service and become a long term customer whether you are purchasing or servicing your vehicle.
Rusty Wallis Volkswagen is the best and only place to service any of my Volkswagens!
Rachel provide timely update and professional assistance while my care was getting service under warranty
Eli was helpful and went above and beyond working with my extended warranty company. My car was fixed in a timely manner.
Ted was a great service advisor. He went above and beyond. I only bring my car to be serviced at this location.
Great customer experience and mechanic will return Rachel and cashier very polite and helpful service
Great place to get your Volkswagen serviced and kept maintained! I'm proud and honored to have dealt with them as long as I have... Thanks again!
Excellent detailed attention on my first visit to the dealership. From the service department to the sales department.
What a team, now these people know what customer service, customer satisfaction, and meeting all my expectations is all about.... AND they get it right the first time! Kudos to Aaron, Rachel & Master Tech Brock.
Hector, Ronald, and Marcel was very nice and know knowledgeable about the vehicle and service and finance agreement. These men really out done themselves trying to make sure they get me the best deal and vehicle for my needs.
Mr. Lingo was great, he made the process enjoyable and explained everything for us. We were very impressed and happy that he was the sales associate that helped us!
Everyone was very professional and efficient. It was a good visit. I'm glad I chose them to service my Jetta.
No pressure! I enjoyed the professionalism and expertise of Stoney and the finance department as well…all very informative individuals. Thank you for a wonderful experience!
Thank you Rusty Wallis management for making the process fast & easy for me. Great team as soon as I arrived I was greeted and attended to.
I bought a new car for my daughter and they were very nice and profesional. They even put a large bow on her car. Loved it