Customer Testimonials

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DealerRater Sep 30, 2022

Great customer experience and mechanic will return Rachel and cashier very polite and helpful service

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DealerRater Sep 21, 2022

Great place to get your Volkswagen serviced and kept maintained! I'm proud and honored to have dealt with them as long as I have... Thanks again!

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DealerRater Sep 20, 2022

Excellent detailed attention on my first visit to the dealership. From the service department to the sales department.

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DealerRater Sep 4, 2022

What a team, now these people know what customer service, customer satisfaction, and meeting all my expectations is all about.... AND they get it right the first time! Kudos to Aaron, Rachel & Master Tech Brock.

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DealerRater Sep 2, 2022

Hector, Ronald, and Marcel was very nice and know knowledgeable about the vehicle and service and finance agreement. These men really out done themselves trying to make sure they get me the best deal and vehicle for my needs.

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DealerRater Aug 29, 2022

Mr. Lingo was great, he made the process enjoyable and explained everything for us. We were very impressed and happy that he was the sales associate that helped us!

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DealerRater Aug 28, 2022

Everyone was very professional and efficient. It was a good visit. I'm glad I chose them to service my Jetta.

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DealerRater Aug 27, 2022

No pressure! I enjoyed the professionalism and expertise of Stoney and the finance department as well…all very informative individuals. Thank you for a wonderful experience!

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DealerRater Aug 25, 2022

Thank you Rusty Wallis management for making the process fast & easy for me. Great team as soon as I arrived I was greeted and attended to.

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DealerRater Aug 24, 2022

I bought a new car for my daughter and they were very nice and profesional. They even put a large bow on her car. Loved it

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DealerRater Aug 20, 2022

My whole experience there was great quick and easy financing, The management and staff made me feel very comfortable all around a great buying experience

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DealerRater Aug 18, 2022

Great service department. Very professional and attentive to the customers needs. In these times of uncertainty, it is a pleasure knowing you have someplace to take your vehicle and know it is in capable hands.

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DealerRater Aug 18, 2022

Rusty Wallis VW in Garland is excellent! Professional, friendly, thorough, great communication and timely during my service visit. I have used this service department many times and am always pleased!

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DealerRater Aug 10, 2022

Quick turnaround for a factory recall on my 2020 Atlas CrossSport. Great customer customer service. 👍🏼

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DealerRater Aug 10, 2022

Rachel is amazing went beyond to help me and answered all my questions. Staff is incredibly nice and polite. I will come back in the future to get my car fixed. I recommend. Thanks Rachel and Rusty Wallis VW

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DealerRater Aug 9, 2022

Great customer service. Professional and quick service. I was treated like a family member . We have 4 cars and I will only take them to Rusty Wallis Volkswagen

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DealerRater Aug 5, 2022

Aaron Allison (Service Director), Rachel, and Brock always take care of me and provide me with world-class service. Aaron and her team go above and beyond for me on every visit. I observed other customer interactions with the service team and customers. Seeing how well the service department takes care of its customers was fantastic. Service centers at dealerships are often customer pain points, but not at Rusty Wallis VW because of how Aaron runs the service center. Thank you, Aaron and team, for another pleasant visit!

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DealerRater Jul 30, 2022

I had the unfortunate situation where I hit road debris with my VW. Aaron and DJ took me under their wing and got me back on the road in a timely matter. Thank you so much I will not hesitate coming back to this service center again!

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DealerRater Jul 24, 2022

Ted was my service writer and did a great job. My actual bill was a lot less than the estimate. That is rare and good news.

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DealerRater Jul 22, 2022

The place was clean, staff people were nice and professional. Very knowledgeable and experienced all around.

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DealerRater Jul 13, 2022

DJ and Aaron in the service department are always on top of their game. They treat you like family and always make sure that you are taken care of! I've been coming to y'all for years and recently upgraded my ride thanks to Marcel in sales. Amazing staff!

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DealerRater Jul 4, 2022

Sale went smoothly. Salesman was very likeable. Whatever I wanted was done. I would recommend Harrison to anyone wanting a ca.

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DealerRater Jun 24, 2022

Great people and management team , no delay , very honest, they make me feel very important

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DealerRater Jun 23, 2022

Timely service, fair prices. They listen to what you are saying. Nice waiting area and they wash your car.

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DealerRater Jun 21, 2022

The service center did a full inspection on a vehicle we were prepared to buy from another person. The communication was amazing they even sent a video of what they found and walked through everything I was doing to through everything I was very impressed!

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DealerRater Jun 16, 2022

As has been the case for many years now, the service department is always prompt, courteous and helpful in its efforts to provide quality service a nd repairs. This is a major factor in my decision to continue as a repeat buyer with Rusty Wallace VW.

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DealerRater Jun 15, 2022

The service I received was wonderful. They were quick, efficient, and no hassle. Great experience!

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DealerRater Jun 14, 2022

I had to get my two fans replaced cool car sounds great Yeah Jose Aaron

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DealerRater Jun 14, 2022

Great customer service and efficient, Rachel Anderson is a great service advisor, will definitely go back for service on my VW.

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DealerRater Jun 10, 2022

The employees are courteous -“par, excellence.” The complex is clean. The waiting area is comfortable .

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DealerRater Jun 2, 2022

Hope, joy, exciting. Washing the car, help The coolant. You are there emergency over there car. DJ is wonder

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DealerRater May 30, 2022

Great great wonderful. Thank you for a wonderful experience. I will be back when more service is required.

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DealerRater May 17, 2022

Rachel was phenomenal in assisting me with my payments and payment options. Also, she was very transparent and communicated with me with additional information when need!

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DealerRater May 11, 2022

Clean. Prompt. Professional. On time. I always get great care leading to having my business for thirty years

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DealerRater May 10, 2022

Good afternoon, excellent guidance/assistance and service by Ted and VW team, thank you very much!

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DealerRater May 5, 2022

Staff professional and polite. Kept me updated on status of repairs. Completed work in time frame I was told.

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DealerRater May 4, 2022

World class service provided by Aaron Allison and her team at Rusty Wallis VW. Typically, service at dealerships can turn into a nightmare. But NOT service at Rusty wallis VW. The service department is led by Aaron Allison. She truly cares about her customers and goes above and beyond for them. Each one of my visits at Rusty Wallis VW whether routine maintenance or other concerns has always been pleasant. My service tech was Brock. He is very professional, courteous, and knowledgeable. I would highly recommend Rusty Wallis VW service department under Aaron Allison’s leadership.

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DealerRater Apr 28, 2022

Always excellent service delivered correctly. No need for redo's. Preferred dealership because of the service & personnel.

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DealerRater Apr 28, 2022

Staff members were very professional,honored their word,same day service 7am-2pm,record time! am a happy customer🤣

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DealerRater Apr 22, 2022

Got me in at my desired appointment Everything was easy, everyone was friendly. Thank you Rusty Wallis.

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DealerRater Apr 20, 2022

From the beginning until done Friendly, Great service,very Experienced.Done on time. Good care given.

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DealerRater Apr 19, 2022

Very accommodating and helpful that's the way business should be done couldn't been more grateful.

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DealerRater Apr 18, 2022

Everyone that I came into contact while at the dealership was very nice. The salesman and loan department were realistic and respectful. I bought a popular car and could have bought it from anywhere in the Metroplex but this place treated me like a human being and that made the difference.

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DealerRater Apr 17, 2022

Everyone is always helpful and friendly. I love that my car is cleaned when I pick it up.

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DealerRater Apr 16, 2022

Always super courteous and I love that they definitely give you the price up front. There's never any unexpected price gouging. What they say is exactly what you pay. And they're quick to find problems and let you know what needs to be done to fix it!

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DealerRater Apr 15, 2022

Excellent service attention to details and taking care of customer needs. Whole team delivers the goods. Highly recommend

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DealerRater Apr 13, 2022

It was easy to schedule. Service advisor was knowledgeable and provided great service, she kept me updated. Clean waiting area with Wi-Fi.

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DealerRater Apr 12, 2022

Approved quickly and drove away in new SUV within 2 hours. Professional sales person. Great experience.

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DealerRater Apr 9, 2022

Great staff and outstanding service. Good communication and always willing to do whatever it takes to help the customer.

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DealerRater Apr 9, 2022

Rachel was a beyond amazing service advisor who seems to give you the answers to your car concerns before you even ask them, it was very clear to me she goes out of her way to take care of her customers! Everything I look for as a customer with car issues I find at Rusty Wallis VW. Keep up the great business!

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DealerRater Apr 8, 2022

Cameron and service department were outstanding! I was impressed with the ease and speed given.

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DealerRater Apr 8, 2022

Great Service!! I would definetly recomend it to all my friends and family. thank you😀

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DealerRater Mar 25, 2022

My experience over the last 5 years with Rusty Wallis makes me believe this is an honest dealership that is willing to work toward the best interest of their customers.

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DealerRater Mar 22, 2022

We always received great service and advice from. D.J, our service advisor and Aaron, the service manager

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DealerRater Mar 17, 2022

Best dealership in Dallas, treated like a vip every time I bring my car in for a service. Always leave feeling very satisfied with the work they have done.

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DealerRater Mar 15, 2022

They were prompt and courteous. There was very little waiting to get checked in. Once checked in they followed up with service to be done. They completed the work and we were out and on the Road.

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DealerRater Mar 12, 2022

Rusty Wallis VW works to make sure you are taken care of. If any problems arise they will fix it.

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DealerRater Mar 9, 2022

DJ our service advisor is great An excellent to work with Very knowledgeable Very professional

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DealerRater Mar 9, 2022

The consultant was very helpful and did everything to help get my car ready to go. Great job by all involved!

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DealerRater Mar 7, 2022

Thorough,dependable, but expensive.Overall excellent!Making an appointment ensures your vehicle will be ready in a timely manner because they are busy.

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DealerRater Mar 1, 2022

Was kept updated and in the loop. Car was returned by dealership and they provided me a ride home when I dropped car off.

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DealerRater Feb 28, 2022

This is the second time I have taken my car in for service at this dealership and they continue to impress! Great customer service and where able to complete the job in under the amount of time originally quoted both times.

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DealerRater Feb 27, 2022

Excellent customer service. Very attentive and meets my needs. Drive 30 miles for exceptional care.

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DealerRater Feb 22, 2022

Best dealership in the DFW area. Jose and Aaron were extremely helps and went above and beyond. Customer for life.

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DealerRater Feb 21, 2022

They listened to me and are very accommodating and professional. I like how they treated me, Rachel my service advisor was awesome.

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DealerRater Feb 21, 2022

Every stage of the buying process I was kept informed and I felt that each of the people I spoke with were competent in their piece of the process. Everyone was also highly personable which made the process that much more comfortable.

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DealerRater Feb 20, 2022

I was able to get my Tiguan serviced quickly - my oil change was completed within an hour. Price was reasonable.

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DealerRater Feb 16, 2022

Service Advisor, DJ Ahmed is the only advisor I will bring my car to! He is the best!

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DealerRater Feb 15, 2022

I receive excellent service each time from Rusty Wallis Volkswagen. DJ Ahmed is the Service Advisor and is truly the best and I would recommend him as the Service Advisor for your car. He is extremely professional and knowledgeable about my car. He advised me concerning the repairs needed as well as the things that were fine and did not require service at that time. Throughout the service of my car, he kept me inform. Also, each time I visit he ask how I am doing as well as my family. G. Whitfield (Rowlett, Texas)

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Cars Feb 15, 2022

I receive excellent service each time from Rusty Wallis Volkswagen. DJ Ahmed is the Service Advisor and is truly the best and I would recommend him as the Service Advisor for your car. He is extremely professional and knowledgeable about my car. He advised me concerning the repairs needed as well as the things that were fine and did not require service at that time. Throughout the service of my car, he kept me inform. Also, each time I visit he ask how I am doing as well as my family.

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DealerRater Feb 11, 2022

The associates were very kind and helpful and professional with my car thank you for a job well done.

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DealerRater Feb 4, 2022

We want to thank Marcel and Ron for making the process painless. These gentlemen are professional, in every way.

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DealerRater Feb 3, 2022

I was really down after two days of car shopping having encountered some questionable practices at other dealerships. Kenny at Rusty Wallis VW made the sales experience prompt and pleasant. When I returned to complete the purchase, Ron, the Finance Manager, helped me make good choices and complete the sale. I never thought buying a new car would be enjoyable, but my experience at Rusty Wallis VW was great, almost fun. I can’t say enough good things about them.

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DealerRater Jan 30, 2022

Great experience every time. DJ Ahmed in the service department is excellent. I would recommend to everyone.

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DealerRater Jan 27, 2022

I have been a Rusty Wallis VW customer since 2003. On my latest visit I appreciated that they evaluated my service needs quickly and kept me informed throughout the visit. Thank you

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DealerRater Jan 22, 2022

Warranty work was done quickly and got complementary rides home and back to the dealership when my car was ready.

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DealerRater Jan 20, 2022

Excellent service department with knowledgeable staff. Always keeps me updated. Highly recommend this dealership to everyone.

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DealerRater Jan 18, 2022

Excellent service, friendly professional staff from the minute you drive into the shop during your wait wich is minimal to they say Good bye! Love this place

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DealerRater Jan 18, 2022

Very nice and professional sales person move to the point putting our priorities first; thanks.

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DealerRater Jan 15, 2022

Service was professionally done with excellent communication and flexibility to serve my needs. Would recommend.

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DealerRater Jan 12, 2022

Service team is great! Aaron and team work hard for their customers. Sales team not so much. Bait and switch. Received buy back email so I asked for appraisal. Salesman and Sales manager would not commit to a final amount. Excuse is that the market fluctuates to much. Couldn't offer top dollar. As a customer that's not my problem with the buy back. I'm sure it's not a problem for the sales team charging top dollar when selling despite the market fluctuations. Won't buy another car from RW. To bad to because the service team ...

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DealerRater Jan 8, 2022

The dealership is very professional and courteous and always completes work to our satisfaction and on time

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DealerRater Jan 7, 2022

The staff is really pleasant and friendly. It was my first time there and I now plan to continue using them as my service provider.

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DealerRater Jan 6, 2022

So wonderful to call and be able to speak to live person in house and not just a call center. Also blown away by the way I was greeted by everyone and actually taken to my service manager. Rusty Wallis does more than just sell you a vehicle, they provide exceptional care after they get your check!

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DealerRater Jan 4, 2022

Took in my Jetta for service and my experience was amazing. Best Vw dealer out there. Thank you so much!

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DealerRater Jan 1, 2022

Never had bad service, always a good experience. Would recommend Rusty Wallis to every one.

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DealerRater Dec 31, 2021

I arrived just minutes before my appointment time and was greeted promptly. Service was very good and took less time than expected.

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DealerRater Dec 19, 2021

Rachel was awesome and such good help she was quick and very helpful to answer my questions and concerns! Thanks again Rachel!

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DealerRater Dec 18, 2021

Had a really really really really really really good experience! Thanks for the good work Rachel!

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DealerRater Dec 16, 2021

Great experience every time I step foot into RustyWallisVolks. And DJ is awesome truly understanding to my needs and recommendations.

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DealerRater Dec 4, 2021

Rachal was amazing. I’ve done business with Rusty Wallis since 2004 and have never before received the kind of treatment and service she provided. She went way above and beyond!!!! If I buy another car I want to have Rachal take care of my business!!!!

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DealerRater Dec 1, 2021

Truly a Great staff. Commuted to positive experience. From front office to management to advisors!! Professional all the way. Highly recommend these guys.

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DealerRater Nov 30, 2021

Thanks again for great and continuous great service thru these years I've been coming to you guys!

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DealerRater Nov 29, 2021

Quick and very happy! Thanks to the outstanding service team at Rusty Wallis Volkswagen my Jetta running great!

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DealerRater Nov 28, 2021

The service department is always welcoming and the people always greet you with a smile . DJ Ahmed is the best at resolving all issues.

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DealerRater Nov 24, 2021

This dealership has great customer service! Their staff is knowledgeable and treat you like family.

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DealerRater Nov 23, 2021

Everything I experienced there was top notch. From being greeted to ensuring I was comfortable while waiting for my vehicle. The video journal on the progress of my car was professional and easy to understand. Not to mention I was out of there about 45 minutes quicker than what I expected! Great job!

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DealerRater Nov 17, 2021

Jeremiah was great to work with. Really enjoyed my experience at Rusty Wallis Volkswagen. Highly recommend.

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DealerRater Nov 17, 2021

very attentive and friendly, I had to wait an hour to finish the service, but other than that everything flowed well

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Cars Aug 23, 2019

This dealership is highly recommended and Janet was by far the best sales associate I have spoken to after visiting 13 other dealerships looking for my VW. Janet made sure all my needs were met, very professional and made my buying experience awesome. Janet will listen to exactly what vehicle you looking with zero pressure on buying.


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