Customer Testimonials
Rachel was phenomenal in assisting me with my payments and payment options. Also, she was very transparent and communicated with me with additional information when need!
Clean. Prompt. Professional. On time. I always get great care leading to having my business for thirty years
Good afternoon, excellent guidance/assistance and service by Ted and VW team, thank you very much!
Staff professional and polite. Kept me updated on status of repairs. Completed work in time frame I was told.
World class service provided by Aaron Allison and her team at Rusty Wallis VW. Typically, service at dealerships can turn into a nightmare. But NOT service at Rusty wallis VW. The service department is led by Aaron Allison. She truly cares about her customers and goes above and beyond for them. Each one of my visits at Rusty Wallis VW whether routine maintenance or other concerns has always been pleasant. My service tech was Brock. He is very professional, courteous, and knowledgeable. I would highly recommend Rusty Wallis VW service department under Aaron Allison’s leadership.
Always excellent service delivered correctly. No need for redo's. Preferred dealership because of the service & personnel.
Staff members were very professional,honored their word,same day service 7am-2pm,record time! am a happy customer🤣
Got me in at my desired appointment Everything was easy, everyone was friendly. Thank you Rusty Wallis.
From the beginning until done Friendly, Great service,very Experienced.Done on time. Good care given.
Very accommodating and helpful that's the way business should be done couldn't been more grateful.
Everyone that I came into contact while at the dealership was very nice. The salesman and loan department were realistic and respectful. I bought a popular car and could have bought it from anywhere in the Metroplex but this place treated me like a human being and that made the difference.
Everyone is always helpful and friendly. I love that my car is cleaned when I pick it up.
Always super courteous and I love that they definitely give you the price up front. There's never any unexpected price gouging. What they say is exactly what you pay. And they're quick to find problems and let you know what needs to be done to fix it!
Excellent service attention to details and taking care of customer needs. Whole team delivers the goods. Highly recommend
It was easy to schedule. Service advisor was knowledgeable and provided great service, she kept me updated. Clean waiting area with Wi-Fi.
Approved quickly and drove away in new SUV within 2 hours. Professional sales person. Great experience.
Great staff and outstanding service. Good communication and always willing to do whatever it takes to help the customer.
Rachel was a beyond amazing service advisor who seems to give you the answers to your car concerns before you even ask them, it was very clear to me she goes out of her way to take care of her customers! Everything I look for as a customer with car issues I find at Rusty Wallis VW. Keep up the great business!
Cameron and service department were outstanding! I was impressed with the ease and speed given.
Great Service!! I would definetly recomend it to all my friends and family. thank you😀
My experience over the last 5 years with Rusty Wallis makes me believe this is an honest dealership that is willing to work toward the best interest of their customers.
We always received great service and advice from. D.J, our service advisor and Aaron, the service manager
Best dealership in Dallas, treated like a vip every time I bring my car in for a service. Always leave feeling very satisfied with the work they have done.
They were prompt and courteous. There was very little waiting to get checked in. Once checked in they followed up with service to be done. They completed the work and we were out and on the Road.
Rusty Wallis VW works to make sure you are taken care of. If any problems arise they will fix it.
DJ our service advisor is great An excellent to work with Very knowledgeable Very professional
The consultant was very helpful and did everything to help get my car ready to go. Great job by all involved!
Thorough,dependable, but expensive.Overall excellent!Making an appointment ensures your vehicle will be ready in a timely manner because they are busy.
Was kept updated and in the loop. Car was returned by dealership and they provided me a ride home when I dropped car off.
This is the second time I have taken my car in for service at this dealership and they continue to impress! Great customer service and where able to complete the job in under the amount of time originally quoted both times.
Excellent customer service. Very attentive and meets my needs. Drive 30 miles for exceptional care.
Best dealership in the DFW area. Jose and Aaron were extremely helps and went above and beyond. Customer for life.
They listened to me and are very accommodating and professional. I like how they treated me, Rachel my service advisor was awesome.
Every stage of the buying process I was kept informed and I felt that each of the people I spoke with were competent in their piece of the process. Everyone was also highly personable which made the process that much more comfortable.
I was able to get my Tiguan serviced quickly - my oil change was completed within an hour. Price was reasonable.
Service Advisor, DJ Ahmed is the only advisor I will bring my car to! He is the best!
I receive excellent service each time from Rusty Wallis Volkswagen. DJ Ahmed is the Service Advisor and is truly the best and I would recommend him as the Service Advisor for your car. He is extremely professional and knowledgeable about my car. He advised me concerning the repairs needed as well as the things that were fine and did not require service at that time. Throughout the service of my car, he kept me inform. Also, each time I visit he ask how I am doing as well as my family. G. Whitfield (Rowlett, Texas)
I receive excellent service each time from Rusty Wallis Volkswagen. DJ Ahmed is the Service Advisor and is truly the best and I would recommend him as the Service Advisor for your car. He is extremely professional and knowledgeable about my car. He advised me concerning the repairs needed as well as the things that were fine and did not require service at that time. Throughout the service of my car, he kept me inform. Also, each time I visit he ask how I am doing as well as my family.
The associates were very kind and helpful and professional with my car thank you for a job well done.
We want to thank Marcel and Ron for making the process painless. These gentlemen are professional, in every way.
I was really down after two days of car shopping having encountered some questionable practices at other dealerships. Kenny at Rusty Wallis VW made the sales experience prompt and pleasant. When I returned to complete the purchase, Ron, the Finance Manager, helped me make good choices and complete the sale. I never thought buying a new car would be enjoyable, but my experience at Rusty Wallis VW was great, almost fun. I can’t say enough good things about them.
Great experience every time. DJ Ahmed in the service department is excellent. I would recommend to everyone.
I have been a Rusty Wallis VW customer since 2003. On my latest visit I appreciated that they evaluated my service needs quickly and kept me informed throughout the visit. Thank you
Warranty work was done quickly and got complementary rides home and back to the dealership when my car was ready.
Excellent service department with knowledgeable staff. Always keeps me updated. Highly recommend this dealership to everyone.
Excellent service, friendly professional staff from the minute you drive into the shop during your wait wich is minimal to they say Good bye! Love this place
Very nice and professional sales person move to the point putting our priorities first; thanks.
Service was professionally done with excellent communication and flexibility to serve my needs. Would recommend.
Service team is great! Aaron and team work hard for their customers. Sales team not so much. Bait and switch. Received buy back email so I asked for appraisal. Salesman and Sales manager would not commit to a final amount. Excuse is that the market fluctuates to much. Couldn't offer top dollar. As a customer that's not my problem with the buy back. I'm sure it's not a problem for the sales team charging top dollar when selling despite the market fluctuations. Won't buy another car from RW. To bad to because the service team ...
The dealership is very professional and courteous and always completes work to our satisfaction and on time
The staff is really pleasant and friendly. It was my first time there and I now plan to continue using them as my service provider.
So wonderful to call and be able to speak to live person in house and not just a call center. Also blown away by the way I was greeted by everyone and actually taken to my service manager. Rusty Wallis does more than just sell you a vehicle, they provide exceptional care after they get your check!
Took in my Jetta for service and my experience was amazing. Best Vw dealer out there. Thank you so much!
Never had bad service, always a good experience. Would recommend Rusty Wallis to every one.
I arrived just minutes before my appointment time and was greeted promptly. Service was very good and took less time than expected.
Rachel was awesome and such good help she was quick and very helpful to answer my questions and concerns! Thanks again Rachel!
Had a really really really really really really good experience! Thanks for the good work Rachel!
Great experience every time I step foot into RustyWallisVolks. And DJ is awesome truly understanding to my needs and recommendations.
Rachal was amazing. I’ve done business with Rusty Wallis since 2004 and have never before received the kind of treatment and service she provided. She went way above and beyond!!!! If I buy another car I want to have Rachal take care of my business!!!!
Truly a Great staff. Commuted to positive experience. From front office to management to advisors!! Professional all the way. Highly recommend these guys.
Thanks again for great and continuous great service thru these years I've been coming to you guys!
Quick and very happy! Thanks to the outstanding service team at Rusty Wallis Volkswagen my Jetta running great!
The service department is always welcoming and the people always greet you with a smile . DJ Ahmed is the best at resolving all issues.
This dealership has great customer service! Their staff is knowledgeable and treat you like family.
Everything I experienced there was top notch. From being greeted to ensuring I was comfortable while waiting for my vehicle. The video journal on the progress of my car was professional and easy to understand. Not to mention I was out of there about 45 minutes quicker than what I expected! Great job!
Jeremiah was great to work with. Really enjoyed my experience at Rusty Wallis Volkswagen. Highly recommend.
very attentive and friendly, I had to wait an hour to finish the service, but other than that everything flowed well
The service was first rate The technicians were professionals. The wait was minimal and the building was extremely clean.
My service advisor Jose is Excellent. He goes the extra mile. Kudos for his commitment to high customer service. The front office ladies are always courteous and professional. This dealership service department is great.
The service was over the TOP the young lady who assisted me went above & beyond from the time I pulled into the service driveway until I exited the building- never once left me hanging kept me informed- You might think I'm going a little over board but I gave NEVER RECEIVED this type of service in my lifetime & I have been servicing & buying vehicles for many many years- it made me think differently about the old cliche ONCE YOU BUY IT THATS IT- very professional, knowledgeable ,compassionate & passionate about her job & efforts to make ...
DJ was my service advisor, he did an outstanding job. Explained everything and he was very accurate on the amount of time he stated that the car was going to be ready. Great Job DJ and Thank you for your attention.
Great team here! Bryan was the best I've seen in a long time! He was not pushy and was concerned about getting me the best deal.
Friendly staff allowed me to drop my car off and drove me home. Would use again
Luke and Aaron and the whole Rusty Wallis VW team are great!!! I like to see employees show their pride and knowledge and in turn are allowed the freedoms from management to treat employees as family as well as customers. Every one goes to the inth degree to help one another. That means customers and fellow employees. Employees are allowed to go outside the box and do the un-ordinary!! That is what makes a great team!! It shows up with customers and employee to employee. I have never been disappointed with Service or purchases from parts or new car purchases. ...
I had previously leased a car from Rusty Wallis, with a much less satisfactory experience in 2017. In August of 2021, however, I could not have had a better experience. Stony, the salesman, was kind, friendly, professional, and extremely helpful. Additionally, Cameron in the Service Department was especially courteous and helpful. I would definitely recommend this Volkswagen dealership to others.
Everyone was extremely friendly and kept me informed on how things were going. I really liked the video the mechanic send to show what was wrong with my vehicle.
With the challenge of Covid causing a longer than normal service turn around they did a great job keeping me updated.They assisted me with a rental car which is also a challenge these days. Staff is more than willing to help you!
This dealership was great work with. They made the car buying experience a pleasure, they quick and very courteous and stress free. Kenneth and Ronald were great guys to work with!
Excellent dealership. Professional staff. Car was taken care of. Everything I neeowas handled professionally and promptly. I was informed about price and what had been done
Luke Shoaf was professional, courteous and 100% on point. He delivered on his commitments (called to provide service updates as promised; ensured my car was ready/pulled up and waiting when I arrived at the completion of repairs) and was very direct/knowledgeable about the entire scope of repairs during the transaction. As a first time customer, I was very impressed at the level of efficiency and ease associated with this process. Hats off to Luke for making the experience favorable; I will certainly come back again.
R W V W is the best for every one’s v w hands down
This is a great dealership for service! Kind and quick and I will return in the future.
Really continue Rachel Anderson's customer service. She is the reason we want to forever do business with Rusty Wallis.
Harrison is phenomenal!! He got me in and out and on the road in record time. The whole experience was awesome and I will be referring clients his way. Thank you for an enjoyable buying experience!!
Great service and ready within the timeframe we were estimated. I loved having my car washed and vacuumed as well. Complimentary. Great job and we are very happy.
Been customer for 9 years, what else can i say..,keep up the good works.
Went in for a ecm update. My sales rep Harrison assisted me right away. Took my car back to service. Make sure I was comfortable. Everything went smooth. Best visit ever. Thank you!!
My experience was very good. Employees were very courteous and professional. The dealership was also very clean.
My experience was made unique and tailored to my Financial need. Salesman remembered my name and show himself as a professional. He embodied the rusty Wallis Logan.
Such a professional staff. The service writers/managers always greet you with a smile. All work is fully explained prior to being completed. We feel like a valued customer
4th car bought from Rusty Wallis! I absolutely love their customer service, from the salesmen to my service manager!!! I will continue buying from Rusty Wallis
Excellent costumers service, very knowledge personal and very friendly! All in time! I would highly recommend rusty Wallis Volkswagen! Will have my car for service from now on every time at this place!
Great customer service and very quick to get my car looked at. Handles issues with complete professionalism. Would definitely go back to have all of Vdubs worked on.
Rusty Wallis Volkswagen gained a new customer in their service department. Great customer service, friendly service techs and cashier, and clean location. Will be returning.
Great service. I loved the video review of my vehicles condition. They did exactly what I needed. Prompt and friendly. Very good experience. Thank you.
Aug 30, 2021 was here for a software update for the emission system. they are all very nice there.. Rachel was very professional and pleasant.
If you want a service advisor who is professional, helpful, and friendly choose Rusty Wallis Volkswagen and ask for Rachel. The service TECHS are great!! - Shawn
Stoney Lingo was the best car salesman I ever worked with! Very professional and friendly! Helped me find a sharp new Atlas Crossover . Great car buying experience overall with friendly people and clean nice dealership. I highly recommend everyone buy their next VW from Rusty Wallace VW in Garland TX.
Excelente service Joseph helped us with our problems there so friendly
This dealership is highly recommended and Janet was by far the best sales associate I have spoken to after visiting 13 other dealerships looking for my VW. Janet made sure all my needs were met, very professional and made my buying experience awesome. Janet will listen to exactly what vehicle you looking with zero pressure on buying.
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