Customer Testimonials

DealerRater logo
DealerRater May 17, 2022

Rachel was phenomenal in assisting me with my payments and payment options. Also, she was very transparent and communicated with me with additional information when need!

Read at DealerRater

DealerRater logo
DealerRater May 11, 2022

Clean. Prompt. Professional. On time. I always get great care leading to having my business for thirty years

Read at DealerRater

DealerRater logo
DealerRater May 10, 2022

Good afternoon, excellent guidance/assistance and service by Ted and VW team, thank you very much!

Read at DealerRater

DealerRater logo
DealerRater May 5, 2022

Staff professional and polite. Kept me updated on status of repairs. Completed work in time frame I was told.

Read at DealerRater

DealerRater logo
DealerRater May 4, 2022

World class service provided by Aaron Allison and her team at Rusty Wallis VW. Typically, service at dealerships can turn into a nightmare. But NOT service at Rusty wallis VW. The service department is led by Aaron Allison. She truly cares about her customers and goes above and beyond for them. Each one of my visits at Rusty Wallis VW whether routine maintenance or other concerns has always been pleasant. My service tech was Brock. He is very professional, courteous, and knowledgeable. I would highly recommend Rusty Wallis VW service department under Aaron Allison’s leadership.

Read at DealerRater

DealerRater logo
DealerRater Apr 28, 2022

Always excellent service delivered correctly. No need for redo's. Preferred dealership because of the service & personnel.

Read at DealerRater

DealerRater logo
DealerRater Apr 28, 2022

Staff members were very professional,honored their word,same day service 7am-2pm,record time! am a happy customer🤣

Read at DealerRater

DealerRater logo
DealerRater Apr 22, 2022

Got me in at my desired appointment Everything was easy, everyone was friendly. Thank you Rusty Wallis.

Read at DealerRater

DealerRater logo
DealerRater Apr 20, 2022

From the beginning until done Friendly, Great service,very Experienced.Done on time. Good care given.

Read at DealerRater

DealerRater logo
DealerRater Apr 19, 2022

Very accommodating and helpful that's the way business should be done couldn't been more grateful.

Read at DealerRater

DealerRater logo
DealerRater Apr 18, 2022

Everyone that I came into contact while at the dealership was very nice. The salesman and loan department were realistic and respectful. I bought a popular car and could have bought it from anywhere in the Metroplex but this place treated me like a human being and that made the difference.

Read at DealerRater

DealerRater logo
DealerRater Apr 17, 2022

Everyone is always helpful and friendly. I love that my car is cleaned when I pick it up.

Read at DealerRater

DealerRater logo
DealerRater Apr 16, 2022

Always super courteous and I love that they definitely give you the price up front. There's never any unexpected price gouging. What they say is exactly what you pay. And they're quick to find problems and let you know what needs to be done to fix it!

Read at DealerRater

DealerRater logo
DealerRater Apr 15, 2022

Excellent service attention to details and taking care of customer needs. Whole team delivers the goods. Highly recommend

Read at DealerRater

DealerRater logo
DealerRater Apr 13, 2022

It was easy to schedule. Service advisor was knowledgeable and provided great service, she kept me updated. Clean waiting area with Wi-Fi.

Read at DealerRater

DealerRater logo
DealerRater Apr 12, 2022

Approved quickly and drove away in new SUV within 2 hours. Professional sales person. Great experience.

Read at DealerRater

DealerRater logo
DealerRater Apr 9, 2022

Great staff and outstanding service. Good communication and always willing to do whatever it takes to help the customer.

Read at DealerRater

DealerRater logo
DealerRater Apr 9, 2022

Rachel was a beyond amazing service advisor who seems to give you the answers to your car concerns before you even ask them, it was very clear to me she goes out of her way to take care of her customers! Everything I look for as a customer with car issues I find at Rusty Wallis VW. Keep up the great business!

Read at DealerRater

DealerRater logo
DealerRater Apr 8, 2022

Cameron and service department were outstanding! I was impressed with the ease and speed given.

Read at DealerRater

DealerRater logo
DealerRater Apr 8, 2022

Great Service!! I would definetly recomend it to all my friends and family. thank you😀

Read at DealerRater

DealerRater logo
DealerRater Mar 25, 2022

My experience over the last 5 years with Rusty Wallis makes me believe this is an honest dealership that is willing to work toward the best interest of their customers.

Read at DealerRater

DealerRater logo
DealerRater Mar 22, 2022

We always received great service and advice from. D.J, our service advisor and Aaron, the service manager

Read at DealerRater

DealerRater logo
DealerRater Mar 17, 2022

Best dealership in Dallas, treated like a vip every time I bring my car in for a service. Always leave feeling very satisfied with the work they have done.

Read at DealerRater

DealerRater logo
DealerRater Mar 15, 2022

They were prompt and courteous. There was very little waiting to get checked in. Once checked in they followed up with service to be done. They completed the work and we were out and on the Road.

Read at DealerRater

DealerRater logo
DealerRater Mar 12, 2022

Rusty Wallis VW works to make sure you are taken care of. If any problems arise they will fix it.

Read at DealerRater

DealerRater logo
DealerRater Mar 9, 2022

DJ our service advisor is great An excellent to work with Very knowledgeable Very professional

Read at DealerRater

DealerRater logo
DealerRater Mar 9, 2022

The consultant was very helpful and did everything to help get my car ready to go. Great job by all involved!

Read at DealerRater

DealerRater logo
DealerRater Mar 7, 2022

Thorough,dependable, but expensive.Overall excellent!Making an appointment ensures your vehicle will be ready in a timely manner because they are busy.

Read at DealerRater

DealerRater logo
DealerRater Mar 1, 2022

Was kept updated and in the loop. Car was returned by dealership and they provided me a ride home when I dropped car off.

Read at DealerRater

DealerRater logo
DealerRater Feb 28, 2022

This is the second time I have taken my car in for service at this dealership and they continue to impress! Great customer service and where able to complete the job in under the amount of time originally quoted both times.

Read at DealerRater

DealerRater logo
DealerRater Feb 27, 2022

Excellent customer service. Very attentive and meets my needs. Drive 30 miles for exceptional care.

Read at DealerRater

DealerRater logo
DealerRater Feb 22, 2022

Best dealership in the DFW area. Jose and Aaron were extremely helps and went above and beyond. Customer for life.

Read at DealerRater

DealerRater logo
DealerRater Feb 21, 2022

They listened to me and are very accommodating and professional. I like how they treated me, Rachel my service advisor was awesome.

Read at DealerRater

DealerRater logo
DealerRater Feb 21, 2022

Every stage of the buying process I was kept informed and I felt that each of the people I spoke with were competent in their piece of the process. Everyone was also highly personable which made the process that much more comfortable.

Read at DealerRater

DealerRater logo
DealerRater Feb 20, 2022

I was able to get my Tiguan serviced quickly - my oil change was completed within an hour. Price was reasonable.

Read at DealerRater

DealerRater logo
DealerRater Feb 16, 2022

Service Advisor, DJ Ahmed is the only advisor I will bring my car to! He is the best!

Read at DealerRater

DealerRater logo
DealerRater Feb 15, 2022

I receive excellent service each time from Rusty Wallis Volkswagen. DJ Ahmed is the Service Advisor and is truly the best and I would recommend him as the Service Advisor for your car. He is extremely professional and knowledgeable about my car. He advised me concerning the repairs needed as well as the things that were fine and did not require service at that time. Throughout the service of my car, he kept me inform. Also, each time I visit he ask how I am doing as well as my family. G. Whitfield (Rowlett, Texas)

Read at DealerRater

Cars logo
Cars Feb 15, 2022

I receive excellent service each time from Rusty Wallis Volkswagen. DJ Ahmed is the Service Advisor and is truly the best and I would recommend him as the Service Advisor for your car. He is extremely professional and knowledgeable about my car. He advised me concerning the repairs needed as well as the things that were fine and did not require service at that time. Throughout the service of my car, he kept me inform. Also, each time I visit he ask how I am doing as well as my family.

DealerRater logo
DealerRater Feb 11, 2022

The associates were very kind and helpful and professional with my car thank you for a job well done.

Read at DealerRater

DealerRater logo
DealerRater Feb 4, 2022

We want to thank Marcel and Ron for making the process painless. These gentlemen are professional, in every way.

Read at DealerRater

DealerRater logo
DealerRater Feb 3, 2022

I was really down after two days of car shopping having encountered some questionable practices at other dealerships. Kenny at Rusty Wallis VW made the sales experience prompt and pleasant. When I returned to complete the purchase, Ron, the Finance Manager, helped me make good choices and complete the sale. I never thought buying a new car would be enjoyable, but my experience at Rusty Wallis VW was great, almost fun. I can’t say enough good things about them.

Read at DealerRater

DealerRater logo
DealerRater Jan 30, 2022

Great experience every time. DJ Ahmed in the service department is excellent. I would recommend to everyone.

Read at DealerRater

DealerRater logo
DealerRater Jan 27, 2022

I have been a Rusty Wallis VW customer since 2003. On my latest visit I appreciated that they evaluated my service needs quickly and kept me informed throughout the visit. Thank you

Read at DealerRater

DealerRater logo
DealerRater Jan 22, 2022

Warranty work was done quickly and got complementary rides home and back to the dealership when my car was ready.

Read at DealerRater

DealerRater logo
DealerRater Jan 20, 2022

Excellent service department with knowledgeable staff. Always keeps me updated. Highly recommend this dealership to everyone.

Read at DealerRater

DealerRater logo
DealerRater Jan 18, 2022

Excellent service, friendly professional staff from the minute you drive into the shop during your wait wich is minimal to they say Good bye! Love this place

Read at DealerRater

DealerRater logo
DealerRater Jan 18, 2022

Very nice and professional sales person move to the point putting our priorities first; thanks.

Read at DealerRater

DealerRater logo
DealerRater Jan 15, 2022

Service was professionally done with excellent communication and flexibility to serve my needs. Would recommend.

Read at DealerRater

DealerRater logo
DealerRater Jan 12, 2022

Service team is great! Aaron and team work hard for their customers. Sales team not so much. Bait and switch. Received buy back email so I asked for appraisal. Salesman and Sales manager would not commit to a final amount. Excuse is that the market fluctuates to much. Couldn't offer top dollar. As a customer that's not my problem with the buy back. I'm sure it's not a problem for the sales team charging top dollar when selling despite the market fluctuations. Won't buy another car from RW. To bad to because the service team ...

Read at DealerRater

DealerRater logo
DealerRater Jan 8, 2022

The dealership is very professional and courteous and always completes work to our satisfaction and on time

Read at DealerRater

DealerRater logo
DealerRater Jan 7, 2022

The staff is really pleasant and friendly. It was my first time there and I now plan to continue using them as my service provider.

Read at DealerRater

DealerRater logo
DealerRater Jan 6, 2022

So wonderful to call and be able to speak to live person in house and not just a call center. Also blown away by the way I was greeted by everyone and actually taken to my service manager. Rusty Wallis does more than just sell you a vehicle, they provide exceptional care after they get your check!

Read at DealerRater

DealerRater logo
DealerRater Jan 4, 2022

Took in my Jetta for service and my experience was amazing. Best Vw dealer out there. Thank you so much!

Read at DealerRater

DealerRater logo
DealerRater Jan 1, 2022

Never had bad service, always a good experience. Would recommend Rusty Wallis to every one.

Read at DealerRater

DealerRater logo
DealerRater Dec 31, 2021

I arrived just minutes before my appointment time and was greeted promptly. Service was very good and took less time than expected.

Read at DealerRater

DealerRater logo
DealerRater Dec 19, 2021

Rachel was awesome and such good help she was quick and very helpful to answer my questions and concerns! Thanks again Rachel!

Read at DealerRater

DealerRater logo
DealerRater Dec 18, 2021

Had a really really really really really really good experience! Thanks for the good work Rachel!

Read at DealerRater

DealerRater logo
DealerRater Dec 16, 2021

Great experience every time I step foot into RustyWallisVolks. And DJ is awesome truly understanding to my needs and recommendations.

Read at DealerRater

DealerRater logo
DealerRater Dec 4, 2021

Rachal was amazing. I’ve done business with Rusty Wallis since 2004 and have never before received the kind of treatment and service she provided. She went way above and beyond!!!! If I buy another car I want to have Rachal take care of my business!!!!

Read at DealerRater

DealerRater logo
DealerRater Dec 1, 2021

Truly a Great staff. Commuted to positive experience. From front office to management to advisors!! Professional all the way. Highly recommend these guys.

Read at DealerRater

DealerRater logo
DealerRater Nov 30, 2021

Thanks again for great and continuous great service thru these years I've been coming to you guys!

Read at DealerRater

DealerRater logo
DealerRater Nov 29, 2021

Quick and very happy! Thanks to the outstanding service team at Rusty Wallis Volkswagen my Jetta running great!

Read at DealerRater

DealerRater logo
DealerRater Nov 28, 2021

The service department is always welcoming and the people always greet you with a smile . DJ Ahmed is the best at resolving all issues.

Read at DealerRater

DealerRater logo
DealerRater Nov 24, 2021

This dealership has great customer service! Their staff is knowledgeable and treat you like family.

Read at DealerRater

DealerRater logo
DealerRater Nov 23, 2021

Everything I experienced there was top notch. From being greeted to ensuring I was comfortable while waiting for my vehicle. The video journal on the progress of my car was professional and easy to understand. Not to mention I was out of there about 45 minutes quicker than what I expected! Great job!

Read at DealerRater

DealerRater logo
DealerRater Nov 17, 2021

Jeremiah was great to work with. Really enjoyed my experience at Rusty Wallis Volkswagen. Highly recommend.

Read at DealerRater

DealerRater logo
DealerRater Nov 17, 2021

very attentive and friendly, I had to wait an hour to finish the service, but other than that everything flowed well

Read at DealerRater

DealerRater logo
DealerRater Nov 16, 2021

The service was first rate The technicians were professionals. The wait was minimal and the building was extremely clean.

Read at DealerRater

DealerRater logo
DealerRater Nov 14, 2021

My service advisor Jose is Excellent. He goes the extra mile. Kudos for his commitment to high customer service. The front office ladies are always courteous and professional. This dealership service department is great.

Read at DealerRater

DealerRater logo
DealerRater Nov 5, 2021

The service was over the TOP the young lady who assisted me went above & beyond from the time I pulled into the service driveway until I exited the building- never once left me hanging kept me informed- You might think I'm going a little over board but I gave NEVER RECEIVED this type of service in my lifetime & I have been servicing & buying vehicles for many many years- it made me think differently about the old cliche ONCE YOU BUY IT THATS IT- very professional, knowledgeable ,compassionate & passionate about her job & efforts to make ...

Read at DealerRater

DealerRater logo
DealerRater Oct 31, 2021

DJ was my service advisor, he did an outstanding job. Explained everything and he was very accurate on the amount of time he stated that the car was going to be ready. Great Job DJ and Thank you for your attention.

Read at DealerRater

DealerRater logo
DealerRater Oct 27, 2021

Great team here! Bryan was the best I've seen in a long time! He was not pushy and was concerned about getting me the best deal.

Read at DealerRater

DealerRater logo
DealerRater Oct 27, 2021

Friendly staff allowed me to drop my car off and drove me home. Would use again

Read at DealerRater

DealerRater logo
DealerRater Oct 26, 2021

Luke and Aaron and the whole Rusty Wallis VW team are great!!! I like to see employees show their pride and knowledge and in turn are allowed the freedoms from management to treat employees as family as well as customers. Every one goes to the inth degree to help one another. That means customers and fellow employees. Employees are allowed to go outside the box and do the un-ordinary!! That is what makes a great team!! It shows up with customers and employee to employee. I have never been disappointed with Service or purchases from parts or new car purchases. ...

Read at DealerRater

DealerRater logo
DealerRater Oct 26, 2021

I had previously leased a car from Rusty Wallis, with a much less satisfactory experience in 2017. In August of 2021, however, I could not have had a better experience. Stony, the salesman, was kind, friendly, professional, and extremely helpful. Additionally, Cameron in the Service Department was especially courteous and helpful. I would definitely recommend this Volkswagen dealership to others.

Read at DealerRater

DealerRater logo
DealerRater Oct 20, 2021

Everyone was extremely friendly and kept me informed on how things were going. I really liked the video the mechanic send to show what was wrong with my vehicle.

Read at DealerRater

DealerRater logo
DealerRater Oct 13, 2021

With the challenge of Covid causing a longer than normal service turn around they did a great job keeping me updated.They assisted me with a rental car which is also a challenge these days. Staff is more than willing to help you!

Read at DealerRater

DealerRater logo
DealerRater Oct 12, 2021

This dealership was great work with. They made the car buying experience a pleasure, they quick and very courteous and stress free. Kenneth and Ronald were great guys to work with!

Read at DealerRater

DealerRater logo
DealerRater Oct 12, 2021

Excellent dealership. Professional staff. Car was taken care of. Everything I neeowas handled professionally and promptly. I was informed about price and what had been done

Read at DealerRater

DealerRater logo
DealerRater Oct 5, 2021

Luke Shoaf was professional, courteous and 100% on point. He delivered on his commitments (called to provide service updates as promised; ensured my car was ready/pulled up and waiting when I arrived at the completion of repairs) and was very direct/knowledgeable about the entire scope of repairs during the transaction. As a first time customer, I was very impressed at the level of efficiency and ease associated with this process. Hats off to Luke for making the experience favorable; I will certainly come back again.

Read at DealerRater

DealerRater logo
DealerRater Oct 2, 2021

R W V W is the best for every one’s v w hands down

Read at DealerRater

DealerRater logo
DealerRater Sep 24, 2021

This is a great dealership for service! Kind and quick and I will return in the future.

Read at DealerRater

DealerRater logo
DealerRater Sep 22, 2021

Really continue Rachel Anderson's customer service. She is the reason we want to forever do business with Rusty Wallis.

Read at DealerRater

DealerRater logo
DealerRater Sep 19, 2021

Harrison is phenomenal!! He got me in and out and on the road in record time. The whole experience was awesome and I will be referring clients his way. Thank you for an enjoyable buying experience!!

Read at DealerRater

DealerRater logo
DealerRater Sep 18, 2021

Great service and ready within the timeframe we were estimated. I loved having my car washed and vacuumed as well. Complimentary. Great job and we are very happy.

Read at DealerRater

DealerRater logo
DealerRater Sep 17, 2021

Been customer for 9 years, what else can i say..,keep up the good works.

Read at DealerRater

DealerRater logo
DealerRater Sep 15, 2021

Went in for a ecm update. My sales rep Harrison assisted me right away. Took my car back to service. Make sure I was comfortable. Everything went smooth. Best visit ever. Thank you!!

Read at DealerRater

DealerRater logo
DealerRater Sep 15, 2021

My experience was very good. Employees were very courteous and professional. The dealership was also very clean.

Read at DealerRater

DealerRater logo
DealerRater Sep 13, 2021

My experience was made unique and tailored to my Financial need. Salesman remembered my name and show himself as a professional. He embodied the rusty Wallis Logan.

Read at DealerRater

DealerRater logo
DealerRater Sep 13, 2021

Such a professional staff. The service writers/managers always greet you with a smile. All work is fully explained prior to being completed. We feel like a valued customer

Read at DealerRater

DealerRater logo
DealerRater Sep 12, 2021

4th car bought from Rusty Wallis! I absolutely love their customer service, from the salesmen to my service manager!!! I will continue buying from Rusty Wallis

Read at DealerRater

DealerRater logo
DealerRater Sep 10, 2021

Excellent costumers service, very knowledge personal and very friendly! All in time! I would highly recommend rusty Wallis Volkswagen! Will have my car for service from now on every time at this place!

Read at DealerRater

DealerRater logo
DealerRater Sep 8, 2021

Great customer service and very quick to get my car looked at. Handles issues with complete professionalism. Would definitely go back to have all of Vdubs worked on.

Read at DealerRater

DealerRater logo
DealerRater Sep 4, 2021

Rusty Wallis Volkswagen gained a new customer in their service department. Great customer service, friendly service techs and cashier, and clean location. Will be returning.

Read at DealerRater

DealerRater logo
DealerRater Sep 3, 2021

Great service. I loved the video review of my vehicles condition. They did exactly what I needed. Prompt and friendly. Very good experience. Thank you.

Read at DealerRater

DealerRater logo
DealerRater Sep 1, 2021

Aug 30, 2021 was here for a software update for the emission system. they are all very nice there.. Rachel was very professional and pleasant.

Read at DealerRater

DealerRater logo
DealerRater Aug 31, 2021

If you want a service advisor who is professional, helpful, and friendly choose Rusty Wallis Volkswagen and ask for Rachel. The service TECHS are great!! - Shawn

Read at DealerRater

DealerRater logo
DealerRater Aug 30, 2021

Stoney Lingo was the best car salesman I ever worked with! Very professional and friendly! Helped me find a sharp new Atlas Crossover . Great car buying experience overall with friendly people and clean nice dealership. I highly recommend everyone buy their next VW from Rusty Wallace VW in Garland TX.

Read at DealerRater

DealerRater logo
DealerRater Aug 28, 2021

Excelente service Joseph helped us with our problems there so friendly

Read at DealerRater

Cars logo
Cars Aug 23, 2019

This dealership is highly recommended and Janet was by far the best sales associate I have spoken to after visiting 13 other dealerships looking for my VW. Janet made sure all my needs were met, very professional and made my buying experience awesome. Janet will listen to exactly what vehicle you looking with zero pressure on buying.


Leave Us A Review