Customer Testimonials
Amazing customer service! They are welcoming, friendly, and never disappoint. Highly recommend Rusty Wallis Volkswagen! Amazing customer service! Every employee was friendly and welcoming. Our service advisor, Luke Shoaf, did an amazing job communicating with us per usual (so glad he is back!). We found our future sales consultant, Stoney Lingo, he was patient, made us feel comfortable, and helped us understand everything. Our shuttle driver ( I did not get his name) was amazing, made us feel comfortable, and talked to us the whole way. Our technician, Brock P, did a great job explaining our vehicle condition through the video (...
The salesman an Manager we’re very professional an did everything to make us happy!
Robert the Service Advisor was great and informative. I felt he went the extra mile updating me 3 times while my vehicle was in for service, all around great experience!
I want to compliment Josh in Sales for his help in showing me new Jetta models. He communicated well and in a timely manner. He's knowledgeable about the safety and different level features of the Jetta models. Very personable and listens to any question you may have about the car and the purchasing process.
Customer obsessed and very easy process. Sales person was very knowledgeable and helped with entire process.
Your employees are very knowledgeable and friendly . I always take my car at Rusty Ra
Nothing but a top-flight experience here. It’s what keeps us coming back. Rachel leads a very good group of Service Writers who are fair and accurate
I have been coming there for years, and this visit was by far the best, and it started from the time I pulled into the service center. Ryley was pleasant, courteous, and made a wonderful, great first impression.
Great experience, Marcel was awesome! Friendly and informative, very easy to work with! The entire process took half the time of previous car purchases elsewhere.
Had to go do an update on the Tire Pressure monitoring system on my 2019 Jetta. They are all very nice people working there and very helpful and they take good care of my car every time I am there. The waiting room is always clean and comfortable... Best car dealer/service dept. I've been using them since year 2000
Friendly staffs, easy process. Very happy with my purchase, great price and service! Stoney is great
This dealer has a nice, professional services team who took care customers well. They listen to customers’ needs and get the jobs done in timely manner.
Rusty Wallace never disappoints staff is amazing. Everyone is always on point. Very knowledgeable to.
I have had two significant repairs done here, and so far so good. I've also enjoyed working with these people.
I highly recommend Rusty Wallis VW Dealership. You will get excellent service and become a long term customer whether you are purchasing or servicing your vehicle.
Rusty Wallis Volkswagen is the best and only place to service any of my Volkswagens!
Rachel provide timely update and professional assistance while my care was getting service under warranty
Eli was helpful and went above and beyond working with my extended warranty company. My car was fixed in a timely manner.
Ted was a great service advisor. He went above and beyond. I only bring my car to be serviced at this location.
Great customer experience and mechanic will return Rachel and cashier very polite and helpful service
Great place to get your Volkswagen serviced and kept maintained! I'm proud and honored to have dealt with them as long as I have... Thanks again!
Excellent detailed attention on my first visit to the dealership. From the service department to the sales department.
What a team, now these people know what customer service, customer satisfaction, and meeting all my expectations is all about.... AND they get it right the first time! Kudos to Aaron, Rachel & Master Tech Brock.
Hector, Ronald, and Marcel was very nice and know knowledgeable about the vehicle and service and finance agreement. These men really out done themselves trying to make sure they get me the best deal and vehicle for my needs.
Mr. Lingo was great, he made the process enjoyable and explained everything for us. We were very impressed and happy that he was the sales associate that helped us!
Everyone was very professional and efficient. It was a good visit. I'm glad I chose them to service my Jetta.
No pressure! I enjoyed the professionalism and expertise of Stoney and the finance department as well…all very informative individuals. Thank you for a wonderful experience!
Thank you Rusty Wallis management for making the process fast & easy for me. Great team as soon as I arrived I was greeted and attended to.
I bought a new car for my daughter and they were very nice and profesional. They even put a large bow on her car. Loved it
My whole experience there was great quick and easy financing, The management and staff made me feel very comfortable all around a great buying experience
Great service department. Very professional and attentive to the customers needs. In these times of uncertainty, it is a pleasure knowing you have someplace to take your vehicle and know it is in capable hands.
Rusty Wallis VW in Garland is excellent! Professional, friendly, thorough, great communication and timely during my service visit. I have used this service department many times and am always pleased!
Quick turnaround for a factory recall on my 2020 Atlas CrossSport. Great customer customer service. 👍🏼
Rachel is amazing went beyond to help me and answered all my questions. Staff is incredibly nice and polite. I will come back in the future to get my car fixed. I recommend. Thanks Rachel and Rusty Wallis VW
Great customer service. Professional and quick service. I was treated like a family member . We have 4 cars and I will only take them to Rusty Wallis Volkswagen
Aaron Allison (Service Director), Rachel, and Brock always take care of me and provide me with world-class service. Aaron and her team go above and beyond for me on every visit. I observed other customer interactions with the service team and customers. Seeing how well the service department takes care of its customers was fantastic. Service centers at dealerships are often customer pain points, but not at Rusty Wallis VW because of how Aaron runs the service center. Thank you, Aaron and team, for another pleasant visit!
I had the unfortunate situation where I hit road debris with my VW. Aaron and DJ took me under their wing and got me back on the road in a timely matter. Thank you so much I will not hesitate coming back to this service center again!
Ted was my service writer and did a great job. My actual bill was a lot less than the estimate. That is rare and good news.
The place was clean, staff people were nice and professional. Very knowledgeable and experienced all around.
DJ and Aaron in the service department are always on top of their game. They treat you like family and always make sure that you are taken care of! I've been coming to y'all for years and recently upgraded my ride thanks to Marcel in sales. Amazing staff!
Sale went smoothly. Salesman was very likeable. Whatever I wanted was done. I would recommend Harrison to anyone wanting a ca.
Great people and management team , no delay , very honest, they make me feel very important
Timely service, fair prices. They listen to what you are saying. Nice waiting area and they wash your car.
The service center did a full inspection on a vehicle we were prepared to buy from another person. The communication was amazing they even sent a video of what they found and walked through everything I was doing to through everything I was very impressed!
As has been the case for many years now, the service department is always prompt, courteous and helpful in its efforts to provide quality service a nd repairs. This is a major factor in my decision to continue as a repeat buyer with Rusty Wallace VW.
The service I received was wonderful. They were quick, efficient, and no hassle. Great experience!
I had to get my two fans replaced cool car sounds great Yeah Jose Aaron
Great customer service and efficient, Rachel Anderson is a great service advisor, will definitely go back for service on my VW.
The employees are courteous -“par, excellence.” The complex is clean. The waiting area is comfortable .
Hope, joy, exciting. Washing the car, help The coolant. You are there emergency over there car. DJ is wonder
Great great wonderful. Thank you for a wonderful experience. I will be back when more service is required.
Rachel was phenomenal in assisting me with my payments and payment options. Also, she was very transparent and communicated with me with additional information when need!
Clean. Prompt. Professional. On time. I always get great care leading to having my business for thirty years
Good afternoon, excellent guidance/assistance and service by Ted and VW team, thank you very much!
Staff professional and polite. Kept me updated on status of repairs. Completed work in time frame I was told.
World class service provided by Aaron Allison and her team at Rusty Wallis VW. Typically, service at dealerships can turn into a nightmare. But NOT service at Rusty wallis VW. The service department is led by Aaron Allison. She truly cares about her customers and goes above and beyond for them. Each one of my visits at Rusty Wallis VW whether routine maintenance or other concerns has always been pleasant. My service tech was Brock. He is very professional, courteous, and knowledgeable. I would highly recommend Rusty Wallis VW service department under Aaron Allison’s leadership.
Always excellent service delivered correctly. No need for redo's. Preferred dealership because of the service & personnel.
Staff members were very professional,honored their word,same day service 7am-2pm,record time! am a happy customer🤣
Got me in at my desired appointment Everything was easy, everyone was friendly. Thank you Rusty Wallis.
From the beginning until done Friendly, Great service,very Experienced.Done on time. Good care given.
Very accommodating and helpful that's the way business should be done couldn't been more grateful.
Everyone that I came into contact while at the dealership was very nice. The salesman and loan department were realistic and respectful. I bought a popular car and could have bought it from anywhere in the Metroplex but this place treated me like a human being and that made the difference.
Everyone is always helpful and friendly. I love that my car is cleaned when I pick it up.
Always super courteous and I love that they definitely give you the price up front. There's never any unexpected price gouging. What they say is exactly what you pay. And they're quick to find problems and let you know what needs to be done to fix it!
Excellent service attention to details and taking care of customer needs. Whole team delivers the goods. Highly recommend
It was easy to schedule. Service advisor was knowledgeable and provided great service, she kept me updated. Clean waiting area with Wi-Fi.
Approved quickly and drove away in new SUV within 2 hours. Professional sales person. Great experience.
Great staff and outstanding service. Good communication and always willing to do whatever it takes to help the customer.
Rachel was a beyond amazing service advisor who seems to give you the answers to your car concerns before you even ask them, it was very clear to me she goes out of her way to take care of her customers! Everything I look for as a customer with car issues I find at Rusty Wallis VW. Keep up the great business!
Cameron and service department were outstanding! I was impressed with the ease and speed given.
Great Service!! I would definetly recomend it to all my friends and family. thank you😀
My experience over the last 5 years with Rusty Wallis makes me believe this is an honest dealership that is willing to work toward the best interest of their customers.
We always received great service and advice from. D.J, our service advisor and Aaron, the service manager
Best dealership in Dallas, treated like a vip every time I bring my car in for a service. Always leave feeling very satisfied with the work they have done.
They were prompt and courteous. There was very little waiting to get checked in. Once checked in they followed up with service to be done. They completed the work and we were out and on the Road.
Rusty Wallis VW works to make sure you are taken care of. If any problems arise they will fix it.
DJ our service advisor is great An excellent to work with Very knowledgeable Very professional
The consultant was very helpful and did everything to help get my car ready to go. Great job by all involved!
Thorough,dependable, but expensive.Overall excellent!Making an appointment ensures your vehicle will be ready in a timely manner because they are busy.
Was kept updated and in the loop. Car was returned by dealership and they provided me a ride home when I dropped car off.
This is the second time I have taken my car in for service at this dealership and they continue to impress! Great customer service and where able to complete the job in under the amount of time originally quoted both times.
Excellent customer service. Very attentive and meets my needs. Drive 30 miles for exceptional care.
Best dealership in the DFW area. Jose and Aaron were extremely helps and went above and beyond. Customer for life.
They listened to me and are very accommodating and professional. I like how they treated me, Rachel my service advisor was awesome.
Every stage of the buying process I was kept informed and I felt that each of the people I spoke with were competent in their piece of the process. Everyone was also highly personable which made the process that much more comfortable.
I was able to get my Tiguan serviced quickly - my oil change was completed within an hour. Price was reasonable.
Service Advisor, DJ Ahmed is the only advisor I will bring my car to! He is the best!
I receive excellent service each time from Rusty Wallis Volkswagen. DJ Ahmed is the Service Advisor and is truly the best and I would recommend him as the Service Advisor for your car. He is extremely professional and knowledgeable about my car. He advised me concerning the repairs needed as well as the things that were fine and did not require service at that time. Throughout the service of my car, he kept me inform. Also, each time I visit he ask how I am doing as well as my family. G. Whitfield (Rowlett, Texas)
I receive excellent service each time from Rusty Wallis Volkswagen. DJ Ahmed is the Service Advisor and is truly the best and I would recommend him as the Service Advisor for your car. He is extremely professional and knowledgeable about my car. He advised me concerning the repairs needed as well as the things that were fine and did not require service at that time. Throughout the service of my car, he kept me inform. Also, each time I visit he ask how I am doing as well as my family.
The associates were very kind and helpful and professional with my car thank you for a job well done.
We want to thank Marcel and Ron for making the process painless. These gentlemen are professional, in every way.
I was really down after two days of car shopping having encountered some questionable practices at other dealerships. Kenny at Rusty Wallis VW made the sales experience prompt and pleasant. When I returned to complete the purchase, Ron, the Finance Manager, helped me make good choices and complete the sale. I never thought buying a new car would be enjoyable, but my experience at Rusty Wallis VW was great, almost fun. I can’t say enough good things about them.
Great experience every time. DJ Ahmed in the service department is excellent. I would recommend to everyone.
I have been a Rusty Wallis VW customer since 2003. On my latest visit I appreciated that they evaluated my service needs quickly and kept me informed throughout the visit. Thank you
Warranty work was done quickly and got complementary rides home and back to the dealership when my car was ready.
Excellent service department with knowledgeable staff. Always keeps me updated. Highly recommend this dealership to everyone.
Excellent service, friendly professional staff from the minute you drive into the shop during your wait wich is minimal to they say Good bye! Love this place
Very nice and professional sales person move to the point putting our priorities first; thanks.
This dealership is highly recommended and Janet was by far the best sales associate I have spoken to after visiting 13 other dealerships looking for my VW. Janet made sure all my needs were met, very professional and made my buying experience awesome. Janet will listen to exactly what vehicle you looking with zero pressure on buying.
I had been to several dealerships first and each time, I felt pressured and left feeling very discouraged. Not at Rusty Wallis. Jesse and Rachel were both great! I had been communicating with Rachel for a few days but when I got there, she was busy with a customer so she handed me over to Jesse. He was very friendly and knowledgeable. Highly recommend them!
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