Customer Testimonials

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DealerRater Jul 28, 2021

Luke Shoaf is the best service manager!! He is always very professional, courteous and thorough!! I really appreciate his expertise and I trust him!! Really love this service team!!

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DealerRater Jul 20, 2021

Dj is such a great guy. Fantastic customer service through and through. He is communicative and we just really get along. I love sharing a passion for the VW brand and a comradery with him. Exemplary customer service and friendliness. Forrest is also a fantastic technician, and extremely thorough with every service, going the extra mile. I always enjoy interacting with and sharing a passion for driving and automobiles all around. In conclusion I am very blessed (and you should be too) and very lucky to have the pleasure of having them work together to maintain my Golf. This experience ...

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DealerRater Jul 20, 2021

Fast turn around, oil change 40.00 cheaper than oil change business. Overall nice experience and would definately come back. The video check of my car was a plus.

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DealerRater Jul 18, 2021

Very professional, spotless facility, car in and out in a short amount of time. Very pleased and would return if the need arises in the future.

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DealerRater Jul 8, 2021

Marcel is top notch, respectful and understanding of what my needs and wants were and going above and beyond to help me find it! He understood my budget and was quick to help me figure out what worked. I also wasn't sure the backseat would fit my son when he gets taller so he sat in the backseat to make sure it worked. No pressure, no stress and easy to work with -- the opposite of other dealerships I went to look at first. I will definitely continue coming to Rusty Wallis VW!

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DealerRater Jun 24, 2021

Patrick Krakosky, our personal consultant was amazing in accommodating our needs and wants based without neglecting our budget. He Is very professional and knowledgeable. He was of great help for us to make a decision undoubtedly.

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DealerRater Nov 27, 2019

Jannet, was very patient throughout the sales process. Took the time to listen to our needs, matched the 2 cars we needed to our lifestyle and budget, helped us with getting our wheels black coated, made the wife and family happy! Just an Amazing Service! thank you Jannet! 🙂

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DealerRater Nov 12, 2019

Respectful timely service. Hector Calix was very cordial and not pushy. The extras such as fixing scratches, waxing, and free oil change are much appreciated.

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DealerRater Nov 9, 2019

It was a pleasure having Hector as my salesman. There was no pressure to purchase, no stress added in the least. He was straightforward, respectful, told me what needed to be said, not what one may think I wanted to hear. He gave me all of the facts and allowed me to make the decision that was best for me. When I needed to seek additional counsel and advise,,he distanced himself which allowed be the time to make a well thought out decision which resulted in the purchase of my new car. I would definitely refer those who may ...

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DealerRater Nov 1, 2019

Hector is one of the best handsman on the job . He made all seem really seamless. I appreciate his effort in putting us through the terms and conditions necessary to buy the car. Thanks Hector.

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DealerRater Oct 22, 2019

Jannet and the gang found us the perfect car and made us a great deal. We live about 45 minutes away so she even drove it to our house. After all that we noticed a small chip in the windshield and they had someone come to us and replace the windshield at no cost. I couldn’t be more satisfied!

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DealerRater Oct 19, 2019

Hector, very respectful man, understands the people needs and knows the job. Xelent job.helpfull, honest, has a really, really patients.I definitely will recommend Hetor to my friends, family and others.

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DealerRater Oct 15, 2019

Once we decided on the vehicle, the overall process for negotiating amounts and completing the paperwork was the fastest experience I ever had. I was impressed at the efficiency, and it was helpful because my wife and I had another appointment to meet.

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DealerRater Oct 15, 2019

I loved working with Jannet and Rick. I was in and out the door in less than 2 hours. There was no pressure to buy. I knew the exact preowned vehicle that I wanted and they didnt try to upsell me. I got a good deal on my trade in. I couldn't be happier with my experience.

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DealerRater Oct 15, 2019

My wife and I had a very pleasant experience at Rusty Wallis. Our sales person was Jannet. She guided us through the process rather than trying to push us in a particular direction. We already knew what we were looking for, which helped. Jannet was attentive to all of the features we were looking for and gracefully worked us into the financial range we could afford. I’m super happy with our experience and will speak highly of the dealership in the future. We are very happy to be a part of the VW family!

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DealerRater Oct 10, 2019

Rachel went above and beyond in courtesy and customer service. Being a good distance away from her dealership, she was very responsive to information and picture/video requests. When we expressed potential concerns about the vehicle, she had her mechanics put it up on a lift to get us a video of the area we were concerned about. She had the vehicle lifted again so we could look for ourselves. In short, this was a top-notch buying experience! Highly recommended.

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DealerRater Oct 8, 2019

Hector did an amazing job. He was informative and straightforward. Went to three different dealerships prior and he was the only one that made the process fast, easy, and enjoyable!

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DealerRater Oct 5, 2019

Hector went above and beyond normal sales care. He had my vehicle ready, made the buying process easy, and even returned my rental car. I would not hesitate to buy from Hector again.

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DealerRater Oct 4, 2019

I can't recommend Rusty Wallis enough. This is my 7th new car so i've used quite a few dealerships. This is buy far the easiest experience I've ever had buying a car. The deal was negotiated all online. When I went into drive the car and finalize the deal I was there maybe a total of 75-90 minutes start to finish. Rachel Riggs was the most awesome sales consultant and Mr Hatchel (spelling) in finance was great as well. Super great experience!

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DealerRater Sep 22, 2019

I've worked with Jannet Gonzales twice when looking for a car and going through the process of it all she made it so easy and she was there for me. She did not rush me or make me feel like I was just another person she could get over on like most car places do. She took the time to listen to my needs and my wants. Jannet made getting a car feel comfort and like I was honestly family if I needed anything or had questions she made herself available to me and she always made things happen. ...

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DealerRater Sep 17, 2019

I had a great experience shopping at this car dealership it was my first time visit ever and a no hassle. The environment is very welcoming and clean. Before coming in to the dealership to select any vehicles, I was online looking at the affordable, great deals that I might be interested in buying. I made a phone call to talk with someone regarding what I saw online, I spoke Janet, she’s a sales associate at the dealership very pleasant, helpful and knowledgeable about their inventory, she assured me that she would be able to assist me in finding ...

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DealerRater Sep 17, 2019

I called the information desk to get on hold of a sales person, rapid response, than i explained my situation to Hector, he told me a quick and honest answer, i spend not more than 2 hr. Come home with brand new tiguan Very happy so far with the vehicle! I highly recommend this dealership

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DealerRater Sep 14, 2019

Hector and Kirk made the buying experience a real pleasure. No high pressure, no games, they were the best people I have dealt with in the car buying business in years.

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DealerRater Sep 11, 2019

My sales rep Jannet Gonzalez was everything you want from a sales associate when buying a car. From the moment I contacted Jannet till the moment I drove my new car from the lot, it was a pleasant NO pressure sale. Jannet was on top of everything answering all my questions and concerns. I have visited 13 dealerships prior to contacting Jannet at Rusty Wallis VW and by far the best decision I made was to let Jannet help me with buying my next car. I highly recommend Rusty Wallis VW and ask for Jannet you will have a pleasant buying ...

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DealerRater Sep 11, 2019

Very knowledgeable and efficient sales staff. All my questions were answered. Car was detailed on delivery and I got a great deal. Thanks a lot Hector.

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DealerRater Sep 10, 2019

Ask for Hector we received outstanding service in our buying process of purchasing a new car. Very knowledgeable and helpful . Loved that he showed us where all the features were and how they worked. Very responsive to calls or text. Highly recommend him if your shopping for a car.

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DealerRater Sep 10, 2019

Because , Hector was very helpful and professional. Thank you very much I will recomend this dealer to all my friends and family thank you so much again

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DealerRater Sep 10, 2019

Working with Hector calix was fantastic. He was very committed to helping me get into my second new car. I highly recommend him if you are shopping for a new car in Volkswagen.

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DealerRater Sep 10, 2019

Hector and team and efficient, polite, easy to work with and provide excellent customer service. Won’t work with anyone else! They treat me like family!

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DealerRater Sep 8, 2019

I pride myself on doing my research and coming prepared to draw some hard lines when negotiating to buy a car. For this reason it is important that the sales person I deal with knows their stuff and can display professionalism. Jannet Gonzalez met me and my 14 year old daughter with eye contact and a firm handshake. Some lesser sales people have chosen to ignore my daughter’s presence and the importance of engaging with her as part of the sale. She impressed us with her knowledge of all aspects and details about the 2016 GTI we took for a test ...

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DealerRater Sep 6, 2019

I was dealing with another Volkswagen dealership before I walked into Rusty Wallis just to take a look a Golf R in a paint color that the other dealership didn't have. From the moment I stepped into the Rusty Wallis the experience was completely opposite of the hurry-up-and-wait games that the other dealership was playing with me. I asked for an aggressive (but fair) discount off the sticker price of the car, and they treated my offer with complete respect — and quickly got back to me with a "yes"! Jannet and the whole team was attentive throughout ...

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DealerRater Jul 17, 2019

This dealership is amazing. I recently bought a VW from Jesse Rodriguez, and it was the best car buying experience I have ever had. Everyone I dealt with through the whole process was very friendly and knowledgeable. I would highly recommend this dealership. I went to 4 dealerships and this was the only one I was willing to do business with.

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DealerRater Apr 13, 2019

I took my 2014 Jetta S/W in because the tire pressure light came on. They have Nitrogen for my green capped tires. After they brought the air pressure up where required, they also washed it and cleaned the interior. The best part, no charge. Yes I will use them for future service.

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DealerRater Mar 24, 2019

We stopped in to look at myself a new work vehicle. We worked a deal I was happy with for a new 2018 Golf. My wife has always wanted a Beetle. They had one on the lot that we liked. We decided to entertain the idea of trading in her car. Little did we know they would worked another deal we were happy with. We now own a Golf and Beetle. No pressure to buy either one, Everyone at the dealership we met was very nice.

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DealerRater Mar 9, 2019

Kirk sold us on extended warranty and gap insurance. But of course does not go into details. Such as you need twice as many oil changes for the extended warranty to be valid. When presenting gap insurance we we're given the deal of "It's the same monthly payments with our without gap insurance." Meaning he could go up or down on the price just to be able to bundle gap insurance or extended warranty and keep the same monthly payments. We left the leadership a little uneasy andd looking over the paperwork we realized those extras ...

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DealerRater Mar 9, 2019

Total easy buying experience! Chatted via text got the deal done, came down signed the papers and left! In and out in less then a hour! Janet was upfront and not pushy!

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DealerRater Jan 15, 2019

I walked in not knowing what vehicle I wanted despite doing some research. Janet was able to work with me and find a vehicle that fit my needs, likes, and budget. She wasn’t afraid of working with us on prices and getting the best deal she could for us. Definitely made my first car buying experience quick and easy.

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DealerRater Jan 4, 2019

Thanks to all involved at Rusty Wallis for making this transaction smooth and stress free! Jeff was great at helping me work out all of the details. I live in the Woodlands Texas and they had the red GTI Autobahn I wanted at a far better sticker price that I could find anywhere in the state. Hector met me half way on a Saturday (enormous help for me) with the car immaculately clean and explained in detail how everything worked. All in all a great experience and excellent people to do business with!

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DealerRater Dec 30, 2018

Jannet worked with me non stop to put me into a vehicle I loved and wanted! I would definitely recommend this dealership and this sales lady!

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DealerRater Dec 27, 2018

I hated come to the car dealer because car salesman are so rude until I met Jannet. I'm sure everybody feels the same for the car dealer but Jannet is friendly, kind, honest and considerate. Please Come to Rusty, ask Jannet.

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DealerRater Dec 22, 2018

I have never purchased a vehicle and the experience go as well as with Janet. She was exceptional!! I love my new Tiguan and I'm recommending every person I know, in search of a car, to you guys... Thanks so much!!

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DealerRater Dec 21, 2018

I bought an Atlas SUV from this dealership this December. Jannet was the reason. She was professional, maintained constant communication, polite, patient and not pushy to make a sale. She made the whole experience worth it. She drove all the way to Frisco to get some paper signed instead of me having to drive back to Garland again. Dealership is willing to negotiate. Negotiation is like usual. back and forth but never unprofessional. Jannet also follows up after the sale. She is a real asset to the dealership.

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DealerRater Dec 21, 2018

We had a great experience working with Jannet and the whole team at Rusty Wallis Volkswagen, and we would highly recommend them to anyone interested in a VW. Great service and friendly staff. The process was smooth, honest and enjoyable, something we can’t say about every dealership we have worked with. The price they offered was the final price, not any more. They didn’t try to send a low offer only to get us in the door, but stayed true to their word. We can’t say enough good things about Jannet and her team! She was respectful, ...

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DealerRater Dec 20, 2018

Last year we bought a 2018 Volkswagen Beetle. We thought the process and the people we felt with was great. No we bought a 2019 Volkswagen Jetta and the service was twice as good. Our sales woman Janet was amazing, supper help full and very customer oriented. We will definitely be back to purchase our 3rd Volkswagen next year!! Thank you very much!!

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DealerRater Dec 20, 2018

I bought a used 2015 Volkswagen Tiguan. I was helped by Jannet Gonzalez and she made the entire sale smooth and easy. I was in and out.

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DealerRater Aug 18, 2018

Our sales person was Hector and the experience of purchasing a car through Volkswagen Honda is one of the best experiences that I’ve ever had and I would most definitely buy another car there again Hector was great

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DealerRater Aug 10, 2018

Jannett at Rusty Wallace VW is truly a great salesperson. She helped us for 6 months to find the perfect car. We live 90 miles from their dealership. Jannett was always accessible and willing to give honest advice. We ended up finding a car closer to us, but Jannett was supportive throughput the whole process and was genuinely happen that we found what is best for us! We will definitely come back to Jannett! She is honest, hard working, accessible and very knowledgeable!

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DealerRater Jul 8, 2018

Single handedly the best car buying experience. Our sales representative, Jannet Gonzalez, was extremely attentive and made sure to disclose all the details of the sale right up front. This was so refreshing because usually there are so many hidden charges that you don't find out about until you get into financing. She really changed my opinion about the car buying process and we will definitely be repeat customers. Thank you so much to Jannet and the Rusty Wallis team for making our car dreams come true!

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DealerRater Jul 5, 2018

By far, this was the best car buying expirence I had and it was all because of Janet Gonzalez! She had the vehicle waiting on me when I arrived. After the test drive, I decided I was going to purchase the veichle. While working on the terms, she was receptive to my financial goals and helped get the deal done. Will buy from her again!

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DealerRater May 1, 2018

I had just about given up on dealerships and almost purchased a car online, but then I found the perfect car at Rusty Wallis VW and inquired via email. I'm on the phone all day for work, so I needed to communicate via email and text. I worried this would be a problem, but it wasn't at all. Within a few minutes of my inquiry, Jannet Gonzales sent me a video walk thru of the car I was interested in. Not a stock video, a personalized video recorded minutes before just for me! Who provides that level of ...

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DealerRater Mar 11, 2018

This was by far my most pleasant experience with a car dealership in my life. Jannet had my vehicle prepped and waiting for me when I arrived. We test drove the vehicle, came to terms with my trade-in and got all the paperwork signed in less than two hours. The entire was very eager to work with me and see that I was happy. Well I am, and I recommend them to anyone looking for a 5 star experience.

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DealerRater Feb 25, 2018

Salesman was very courteous through the whole process. Was able to get us to work through a deal that worked for both of us. Good, fast service.

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DealerRater Jan 25, 2018

Everything was done in 1 day through a few texts and emails and one phone call. Dani Johnson was awesome and very knowledgeable of the car and the whole process!!!!! She went above and beyond to make sure that I got all of the information that I needed about my car. I am so happy with my purchase and this was truly a fun experience. Everyone at the dealership was so kind and helpful. I came from MS to get my car and they gave me recommendations about where to eat and shop. Dani even entered the address of my hotel ...

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DealerRater Aug 1, 2017

This will be the 4th car I have purchased in the past 5 yrs. This past visit with the help of Jeff Wallis and Matt Soler was easily the best experience I have had in the past 5 yrs. If you know what you want'/ or you are looking for something new Matt is your guy! He knows his stuff! I came in with a relatively vague idea of what I wanted and right away he had 4 cars for me to give a go. When I found the PERFECT car Jeff Wallis helped me through the numbers and made it a totally ...

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DealerRater Jun 30, 2017

I was referred to Eric Collier Sr. originally at the Honda lot, after not finding a solution. Eric spent an estimated 8 hours of his day to make sure I was pleased with my car purchase. We ended up going over to Rusty Wallis' Volkswagen and made a deal. I am very thankful for Eric's patience and persistence on not giving up. I will without a doubt be back to do business with Eric in the future and will refer friends and family! My experience with this business was outstanding! Eric was also willing to answer every single question I ...

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DealerRater May 7, 2017

Eric Collier fights to finish, he gets the job done.Also makes you feel right at home. He never pressured me into doing anything. So grateful for him and helping me find the perfect car for the perfect price

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DealerRater Jan 19, 2017

I recently purchased a used 2012 VW Jetta. My salesman Mario Penate did a wonderful job of answering my questions and was super helpful on issues that came up from the beginning to end of the deal. I very much appreciate his honesty and for keeping his word with continuous support to make sure I got the best price. This vehicle buying experience was very positive and became easy and stress free. I would not hesitate to recommend Mario, and this place, to anyone I know. Thank you again Rusty Wallis of Garland!

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DealerRater Jan 16, 2017

Aaron Allison was thoroughly ptofessional. Delivered constant updates while I waited on my vehicle. Aaron also handled all my questions with aplomb. She deserves highest recommendations because she gave me a reason to return to the Rusty Wallis Volkswagon dealership.

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DealerRater Jun 15, 2016

Our sales associate Rey Castillo was especially gracious and helpful. He made the whole experience very easy and pleasant. This is our second Honda we have purchased through Rusty Wallis as their pricing is very competitive. We drive in from West Texas just to do business here.

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DealerRater May 14, 2016

Had to get my State inspection and got a very honest quote to do my 50,000 mile service and treated with great respect and honesty

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DealerRater May 11, 2016

My experience with Mario Penate was great. My credit is not great so I knew it would be difficult to get into a vehicle I could afford. Mario offered me several options. We were finally able to work out a deal last week. I am very pleased with my vehicle. I have missed driving a Volkswawgen since my last one was totaled a few years back. The car is everything I wanted. Mario was very patient and worked hard to get me the best deal. Robert Rodriguez was also very helpful and checked in on me while I was at ...

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DealerRater Apr 29, 2016

I went into the dealership for a service visit. When I met Rey Castillo. Rey was very nice,attentive, and listen to all my needs. He made what I wanted the priority. He was courteous and professional. Needless to say he was able to assist with making the deal and I have my new car! Thanks Rey! You are awesome!

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DealerRater Apr 14, 2016

When I first spoke to Robert Hill about a new car, I wasn't sure how he could make it happen. He listened to what I wanted to do, found me a car, with Kirk's help crunched the numbers and BOOM...come get your car, ma'am. But wait! When I arrived at the dealership, Robert had found a car better suited to my WANTS! A RED 5 SPEED and it was $2000 LESS than the original agreed upon price. That kind of honesty and integrity is not often heard of in the world of comissioned sales. Since my purchase, Robert ...

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DealerRater Mar 31, 2016

Rey was very helpful and found the perfect car for me!.. The whole process was quick and staff was very friendly. I would highly recommend going to Rey.

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DealerRater Feb 10, 2016

Aaron Cortinas and the service department team at Rusty Wallis VW did an excellent job in solving my SiriusXM traffic alerts issue in my ’16 VW CC. I purchased a new ’16 VW CC back in January 2016; when I drove off the lot everything was working fine with all the available SiriusXM services: radio, travel link and traffic. A few days after buying the car; I added the car’s radio to my SiriusXM account; as soon as the radio was added to my SiriusXM account; the traffic services stopped working. I called SiriusXM support several times; all their support personal could ...

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DealerRater Jan 12, 2016

I recently visited Rusty Wallis VW; This is the second VW we have bought from them. And Kenneth sold us both cars. He was so much help to us in ensuring that our new car would meet all of our needs. He helped keep our 4 year old entertained during the long car buying process. He made sure to explain in detail anything and everything I had questions on. He was so knowledgeable in everything he was explaining to us. He is unlike any Sales Person I have ever met. He isn't looking to make a fast sale. He truly ...

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DealerRater Nov 26, 2015

This is the 5th car we have bought from Rusty Wallis VW and first from sales person Ray Castillo. We were met in the parking lot and taken to the cars we were interested in. Ray got the keys to the two we selected and was very knowledgeable about the product. Ray went to work for us getting the deal we wanted on the car we chose. i would recommend both Ray Castillo and Rusty Wallis for your next car purchase, David Lowe

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DealerRater Oct 26, 2015

I can't express how nice it is to find people in the automotive industry who you can really trust and feel secure doing business with. The folks over at Rusty Wallis demonstrated that from the start which has made me a loyal client of theirs for the past four years. My most recent visit with them was a car buying experience with Robert Hill, who made the whole process as smooth and fitting to our needs as possible. He was honest, knowledgable, transparent, and also a good guy who made it a stress free experience as well. I've ...

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DealerRater Oct 19, 2015

I bought my vehicle from Rusty Wallis almost 2 years ago and the main reason I return and drive almost 2 hours just to get my vehicle serviced here is due to the AMAZING customer service I receive from Aaron Allison. She somehow always remembers your name, is up front on what your service charges will be and how long it will take, works hard for you if any warranty repairs are needed and makes you feel at ease when having your vehicle serviced. I also love how she makes you not feel like just an average person and more like someone ...

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DealerRater Oct 15, 2015

All the associates are friendly, knowledgeable and able to answer all your questions. Very fast and smooth paperwork processing. We are past customers of Rusty Wallis Honda and now customers of Rusty Wallis VW. They are "First Class" dealerships. My wife and I would expect nothing less from either dealership. A special shout out to Robert Hill my Sales Consultant. You are awesome. Thank you Rusty Wallis. We will see you again.

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DealerRater Oct 15, 2015

We've been working with Hector for our purchases on Rusty Wallis for some time now and we can not stretch enough how good experience we have had with him. He is always happy to help us and has full knowledge of any product we need and always good advice for us. Keep working hard as always and thank you for all your help.

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DealerRater Sep 26, 2015

I'm a return buyer at Rusty Wallis VW x 3. 🙂 Robert Hill was my salesperson and did an outstanding job working with me and made it a great experience. I was considering a pre own beetle but I am happy that Robert recommended I take a look at the brand new 2016 Beetles!!!! I am thoroughly enjoying my new turbo Bug!! Thanks I would highly recommend Robert Hill at Rusty Wallis VW if you are looking to purchase a Car.

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DealerRater Sep 18, 2015

I went into just test drive a Jetta and a Passat and Carlos Casanova was the sales man helping me. He explained my options, Tim helped me feel comfortable about buying a new car, and answered all of my questions. This dealership was like no other. Would definitely recommend to my family and friends. Love my new Passat!

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DealerRater Sep 16, 2015

Greg Bryan was the best thing to happen to us that day we couldn't ask for a nicer person to be our salesperson! He made the whole car buying experience very comfortable and I would recommend him to anyone I love my TDI Jetta ! Thank you Greg for your awesomeness and thank you Rusty Wallis for being the best dealership.

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DealerRater Sep 14, 2015

Went into just test drive the GTI worked with Greg Bryan. After the great test drive I decided to buy sat down with him and made the deal work.

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DealerRater Sep 9, 2015

I went in about a week ago to get me car serviced. While I was waiting I was looking at a particular used car in the parking. I was greeted by Greg who happened to be out in the parking lot at the same time. He let me know a little about the car, gave me his card and I was on my way. He wasn't pushy at all. Later that day, I got a call from the service department and come to find out I had quite a fwe issues with my 2007 VW Jetta that would cost me ...

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